Helpdesk and Support

Job Title: Helpdesk & Support-Haifa

Department: IT Department

Reporting to: Support and Infrastructure leader

Job Responsibilities and Duties:

• Full responsibility for helpdesk support to all XT Haifa office users.
• The first point of contact with vessels sat and communications providers (Navarino, NSSL, Sea Browser …).
• The second point of contact to support all XT vessels.
• Assistance to “In charge of Cyber and Infrastructures” in minor Sys Admin tasks.
• Maintenance to all Haifa users' mobiles (company devices).
• Be a part of project teams according to requirement and as per CIO request.
• Carry the purchase of end-user equipment, follow the invoices, and pall to CIO after control, budgeted, and signed.
• Monitor the bills of vessels’ communications, check, approve, and pass for second approval.
• Assistance as per requirements to TLV, Greece, India & Romania office users’ support and XT vessels' support.

Specific skills & Personal characteristics:

·       Interpersonal skills

·       Very high service awareness.

·       Responsible, diligent & independent

·       24/7 Availability

·       An experience from a similar role